Frequently Asked Questions (FAQs)

How do I reserve my hotel room?
How do I make a reservation for someone else?
How do I cancel the reservations I have made?
How do I change hotels?
What should I do if I have a question about a past reservation? (cancels, credits, etc.)
How can I be sure that my credit card information is secure?
How do I know my reservation is confirmed?
How do I make changes to my reservations? (dates, names, hotels)*
Who can I contact for help with the system?
Which credit cards are accepted?
What about the special discounts?
How do I subscribe to the Travel Deals Newsletter?
I'm having problems with my secure (SSL) connections. What can I do?

How do I reserve my hotel room?
The reservation process we have established is very simple. After you have entered the dates you would like to stay, you will need to click the "Display only available hotels" button in order to see what hotels are available on your dates and their rates. You may either click the "Book Now" button to begin the reservation process or review hotel descriptions by clicking "Hotel Information". After selecting your desired hotel you will be taken to a "Secure Reservation Request" form. There you will need to review the "Reservation Information" and fill in the blanks on the "Customer Information" section 3. The last part of the "Customer Information" section will ask you to enter your credit card information or choose to call or fax in the information. By paying with a credit card over our SECURE form, your reservation is booked immediately. If you choose to call or fax the information, the reservation will not be confirmed until we have received the credit card numbers.

How do I make a reservation for someone else?
To complete a reservation for someone else, simply type in his or her name instead of yours for guest name. Use the billing address for the credit card you are using as the address.

How do I cancel the reservations I have made?
To cancel a reservation, Call 1-800-805-3559.
How do I change hotels?
To change hotels, Call 1-800-805-3559. Cancel your original reservation and rebook at the desired hotel

What should I do if I have a question about a past reservation? (cancels, credits, etc.)
To look up a past date reservation, Call 1-800-805-3559.

How can I be sure that my credit card information is secure?
We have the utmost respect for your privacy and security. We never divulge any information in our fully encrypted database account to anyone without your consent. Once you enter the reservations system to book a reservation, you are automatically taken into a secure booking engine that guarantees a safe and smooth transaction. We are very confident about the Internet security provided by Netscape's Secure Sockets Layer protocol (SSL). The security features built into Netscape Navigator, Internet Explorer, and AOL, protect your Internet communications with: server authentication, privacy using encryption, and data integrity.

How do I know my reservation is confirmed?
We will send you a confirmation e-mail after you complete your reservation. This e-mail will include the dates of your reservation and the price. You may also confirm your reservation online by accessing View.

How do I make changes to my reservations? (dates, names, hotels)
To make changes to your existing reservation, Call 1-800-805-3559. If you wish to make a complete date change (e.g.: February 15 for 1 night to February 25 for 1 night) cancel your reservation completely and rebook.

Who can I contact for help with the system?
You can make changes to a reservation through our 800 -805-3559 reservation number. Also, if you need to talk to someone concerning a reservation or just need help, you can call: United States 1-800-805-3559
Which credit cards are accepted?
Visa, MasterCard, American Express, with some hotels accepting Diners Club and Discover.

What about the special discounts?
The participating properties we serve offer the quoted rates to our users. These rates offer substantial savings, but are subject to availability and may carry certain requirements as to dates they may apply. Rates do not include taxes and may vary due to seasonal changes or special events. Due to the nature of the hotel industry, rates and applicable discounts are constantly changing.

How do I subscribe to the Your Travel Newsletter?
Subscribing is easy! Just Enter Your E-mail on the newsletter sign-up form Enjoy the wealth of travel information provided by this free publication

I'm having problems with my secure (SSL) connections. What can I do?
If you are running Windows 98, you may need to update a certificate file on your PC. Please visit http://www.verisign.com/support/site/rootDoc.html and click the link for client root replacement.